Terms of service

Effective Date: February 1, 2026

Welcome to Wavelength Audio Video (“Company,” “we,” “our,” or “us”). These Terms of Service (“Terms”) govern your use of our website, services, communications, and purchases.

By accessing or using this website, scheduling services, purchasing products, or opting into communications, you agree to these Terms.

If you do not agree, please do not use this website or services.

1. COMPANY INFORMATION

Wavelength Audio Video
30 Olcott Square
Bernardsville, NJ 07924
Email: hello@wavelengthaudiovideo.com
Phone: (908) 766 - 9500

 

2. USE OF WEBSITE

You agree to use this website only for lawful purposes and in accordance with these Terms.

You may not:

  • Use the site in violation of any laws or regulations

  • Attempt unauthorized access to systems or data

  • Interfere with website functionality

  • Submit false or misleading information

We reserve the right to restrict or terminate access at our discretion.

3. SERVICES & ESTIMATES

All project proposals, estimates, or consultations are:

  • Non-binding until formally accepted

  • Subject to site verification

  • Subject to product availability and labor scheduling

Final pricing may change due to:

  • Scope modifications

  • Structural conditions discovered during installation

  • Client-requested upgrades or additions

Installation timelines are estimates and not guaranteed completion dates.

4. PRODUCTS & SALES

All products are sold subject to availability.

Due to the collectible and vintage nature of items:

  • Products may show age-related wear.

  • Items are sold as described.

  • Minor variations or imperfections do not qualify as defects.

We reserve the right to:

  • Limit quantities

  • Cancel orders due to pricing or inventory errors

  • Refuse transactions suspected of fraud.

5. PAYMENTS

Payments may be processed through secure third-party providers.

By submitting payment information, you represent that:

  • You are authorized to use the payment method.

  • Billing information is accurate.

Failure to complete payment may result in cancellation of services or orders.

6. RETURNS & REFUNDS

Deposits for scheduled work may be non-refundable once materials are ordered or labor is scheduled.

Custom installations and special-order equipment are non-returnable unless defective.

7. COMMUNICATION CONSENT

By submitting a contact form, making a purchase, scheduling services, or providing your contact information, you consent to receive communications from us including:

  • Email

  • Phone calls

  • SMS/text messages

These communications may include transactional updates, service notifications, or marketing messages where permitted by law.

Consent is not a condition of purchase.

8. SMS & TEXT MESSAGE TERMS (A2P / TCPA COMPLIANCE)

SMS Program Description

By opting into SMS communications from Wavelength Audio Video, you agree to receive text messages that may include:

  • Appointment confirmations

  • Service updates

  • Order notifications

  • Promotional offers

  • Marketing messages

Message frequency varies.

Opt-In Consent

You may opt in to SMS messaging by:

  • Submitting a website form with SMS consent checked

  • Requesting communication via text

  • Providing verbal or written consent during booking or checkout

By opting in, you confirm you are the authorized user of the mobile number provided.

Message & Data Rates

Message and data rates may apply based on your wireless carrier plan.

Opt-Out Instructions

You may opt out at any time by replying:

STOP

After sending STOP, you will receive confirmation and no further messages will be sent unless you re-subscribe.

Help Instructions

Reply:

HELP

or contact us at:

Email: hello@wavelengthaudiovideo.com
Phone: (908) 766 - 9500

Carrier Disclaimer

Carriers are not liable for delayed or undelivered messages.

9. PRIVACY

Your use of this website is also governed by our Privacy Policy located at:

https://wavelengthaudiovideo.com/policies/privacy-policy

We do not sell or share mobile opt-in information with third parties for marketing purposes.

10. INTELLECTUAL PROPERTY

All website content including:

  • Logos

  • Images

  • Text

  • Branding

  • Designs

are property of Wavelength Audio Video and may not be reproduced without written permission.

11. LIMITATION OF LIABILITY

To the fullest extent permitted by law:

Wavelength Audio Video shall not be liable for indirect, incidental, or consequential damages arising from:

  • Website use

  • Service delays

  • Product availability

  • Third-party integrations

Total liability shall not exceed the amount paid by the customer for the applicable service or product.

12. WARRANTIES DISCLAIMER

Services and products are provided “as is” unless otherwise stated.

We disclaim all implied warranties including merchantability and fitness for a particular purpose where permitted by law.

13. THIRD-PARTY SERVICES

We may use third-party platforms including payment processors, communication providers, and scheduling software. We are not responsible for third-party service interruptions or policies.

14. GOVERNING LAW

These Terms are governed by the laws of the State of New Jersey, without regard to conflict of law principles.

15. CHANGES TO TERMS

We reserve the right to update these Terms at any time. Updates will be posted on this page with a revised effective date.

Continued use of the website constitutes acceptance of updated Terms.

16. CONTACT INFORMATION

For questions regarding these Terms:

Wavelength Audio Video
Email: hello@wavelengthaudiovideo.com
Phone: (908) 766 - 9500
Address: 30 Olcott Square, Bernardsville NJ 07924